famous

K&S enjoys its famous reputation in the global Semiconductor Equipment Trade. The products such as Bonding Machine, Capillary, Wires and TEST stand at the top one of the whole world selling AMT. Now in Suzhou SIP the company owns Capillary & TEST north face jackets. At the end of last year, TEST was put into produce. cheap north face jackets is now sold to the countries in USA and Europe .

Job Responsibility：1. Coordinate and communicate with customers，visit Key Account (Philips).2. Deal with the requirement and complains from Distributors and customers, send and track the samples3. Operation by Oracle system: Build up customer basic data, Order creation, stock inquiry, delivery arrangement etc.4. Communicate with company departments for northface jackets and International orders.5. Work as team leader with responsibility for training and coaching the junior customer service representatives, assign the tasks, improve their customer service skills and help their growth. 6. Fulfill the tasks from Asian HQ, and report to Asian CS Manager. Prepare reports for upper management. Alert management of any potential problems, and suggest the solutionsMain Achievements：1. Since the first order placed and the plant starting to produce at the end of 2003，set up the stable relationship with Philips，HP, Motorola, IR，the Qty & AMT of the orders come more and more.2. Set up RMA, New Order, Reorder flow with Finance, Logistic, and Factory etc., and the operation in the company is more and more effective with the cooperation of all departments.